Use this guide to allow SecureAuth IdP to continue the Adaptive Authentication workflow when unable to communicate with the datastore that provides the userRisk score.
When User Risk is enabled in the Adaptive Authentication tab, SecureAuth IdP communicates with an external datastore to retrieve the userRisk score. If the user is not found in the datastore, or the user has a null value (i.e. no score recorded) for userRisk, then SecureAuth IdP will take the action configured in the No Score Returned field.
In cases where SecureAuth IdP is unable to reach the datastore, however, the default behavior is to stop performing the authentication workflow, clear the user profile request, and display "Error retrieving contact information" on the admin screen. This may not be the desired behavior in all cases.
A change to the Web Config Editor in the Web Admin will allow the allow authentication workflow to continue on error as if a No Score Returned result was given.
1. Have an existing on-premises installation of a product (e.g. Exabeam UEBA, Sailpoint IdentityIQ) that provides User Risk information and analysis.